Spa Etiquette

SELECTION OF TREATMENT
If you need assistance in choosing a ritual, we recommend that you contact the Touch Clinic Day Spa reception directly. Touch Clinic Day Spa can also formulate treatment programs tailored to your needs.

BOOKING OF TREATMENTS
Treatments must be booked in advance, at the reception, by phone or email.

MEDICAL CONDITION
If you suffer from any type of illness, are taking medication or are pregnant, report it immediately to the Touch Clinic Day Spa staff. Some treatments may not be recommended.

MINIMUM AGE
Children under 16 years old will not be able to use the Spa unless accompanied by their parents.

PUNCTUALITY
Check-in must be done 15 minutes before scheduled treatment, the delay on arrival will limit your experience.

WHAT TO WEAR
Touch Clinic Day Spa provides bathrobes and slippers while enjoying your experience.

SILENCE
Your stay at Touch Clinic Day is a relaxing experience. Please reduce noise and conversation in the treatment area.

YOUR PERSONAL PREFERENCES
Some aspects of the treatments can be adjusted to your preferences: light level, sound, room temperature or massage pressure level. If you have any questions do not hesitate, the therapist will be happy to clarify any questions you may have. During body treatments, therapists always ensure their level of comfort by covering the areas of their body that are not being treated.

TREATMENT PACKS
The Touch Clinic Day Spa has therapists trained in the diagnosis and adaptation of the best program of treatments for each case. The system of discount packs are free marked with a limit of 3 months, discounts for packs of 6 sessions (offer of 1 equal treatment free) and packs of 10 sessions (offer of 2 equal treatments free). Failure to appear or cancel with notice of less than 12 hours implies the debit of 1 pack session.

CORPORATE PROGRAMS
The Touch Clinic Day Spa has several protocols with companies, check if it has special conditions. Offer Vouchers are also available. For more information contact us.

Visitors Book
If you thought the therapist's service was great and you want to leave a message in our book ask for it at the front desk.

CUSTOMER FORM
The first time you go to Spa you will have to fill out a client form, be as honest as possible, try not to omit any kind of information, especially if it involves your health. These forms are very important for the interpretation, since from these we can make a pre-assessment for the customer.

STANDARDS
It is not recommended to use mobile phones, to smoke, to consume alcohol and the presence of animals is not allowed. You should not wear jewellery or valuables as the Touch Clinic Day Spa is not liable for loss or damage.

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